SUPPORT| Woof and Willow Puppy Rescue

Customer Service

For support, please contact danabuglak@gmail.com
Responses are sent within two to three business days.

Order Processing

Please allow up to three business days for your order to be processed. New items may add additional days to order processing times, orders are dispatched in the order that they are received.

Shipping and Handling

Most of the items you see are made-to-order and handmade, please keep that in mind when ordering, as it may take 3-5 business days for your items to ship. Orders are processed Monday through Friday, excluding holidays.

Payment Options

Woof & Willow Co. accepts Visa, MasterCard, Discover, American Express credit cards, and PayPal payments.
We do not accept personal checks, money orders, or direct bank transfers. Woof and Willow will NEVER call, email or text you for your card or bank information. The owner Dana may reach out to you via email if she has a question about your customized order.

Return Policy

To initiate a return, please email us directly. We accept items back in new condition with tags and liners attached for a full refund within 21 days of your purchase. Please email us directly if you have an issue with your items so we can resolve the problem, we may allow you to keep the item, and send you a new one.

SECURITY & PRIVACY

Woof and Willow Co. and its parent, subsidiaries, and affiliates understand and respect the privacy rights of its online customers and visitors. We recognize the importance of our customers’ privacy and protecting any information collected about them. This privacy statement discloses the privacy practices of woofandwillowco.com. By visiting the site, you are accepting the practices described in this Privacy Policy. If you have questions or concerns regarding this statement, you should first contact us via e-mail.

Use of this website and this Policy will be governed by and construed in accordance with the laws of the State of and Colorado, without regard to any principles of conflicts of law. You agree that any action at law or in equity that arises out of or relates to any use of the site will be filed only in the state or federal courts located in Colorado and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Woof & Willow Co. and Puppy Rescue is a PACFA Colorado Rescue and a 501c3. All sales help fund the animals that enter the rescue. All donations are tax deductible.

Woof & Willow Co. and Puppy Rescue is a in-house rescue, we are not open to the public. Please do not attempt to enter the rescues residence, or any foster homes where a puppy is.